About MedVAC/TransVAC in DeKalb County
Due to Covid-19 VAC has temporarily suspended the collection of fares on all transit vehicles till further notice.
Please note, passengers whose trip begins and ends within the City of DeKalb, Sycamore, & Cortland area, beginning January 1, 2021, please call Transdev at 815-420-5500. See the map below to determine your transportation provider.
Services Provided
- TransVAC-Local in county trips
- MedVAC-Out of county medical trips
VAC rural services operates Monday thru Friday 6:00 am-7:00 pm and Saturday 8:00 am-4:00 pm.
Registration
All riders must be registered for VAC dial-a-ride services.
For registration questions or booking a ride, please call 815.758.3932.
In the Sandwich area, please call 815.787.6219
Illinois Relay Service
TTY: 1 (800) 526-0844 or 711
Voice: 1 (800) 526-0857 or 711
Medicaid Pre-Authorization Information
How Do I use Dial-A-Ride Services?
A complete list of how-to use Dial-A-Ride can be found below.
2019 Dial-A-Ride Rider’s Guide Policies (DeKalb County)
Dial-A-Ride Fare Structure
| Paratransit | Fare |
| Adult | $1.00 |
| Senior | $1.00 or Donation |
| Disabled | $1.00 |
| NIU Student | $1.00 |
| K-12 Student | $1.00 |
| Children (Aged 5 years and younger) | Free |
*Senior is age 60+ and will be asked to consider a suggested donation instead of a fare.
| MedVAC | Fare |
| All riders | Varies* |
*Please consult VAC Dispatch.
Please note:
- Cash fare must be the exact amount. Drivers do not handle cash and will not make change or issue vouchers.
- All old forms of payment will be honored until 9/30/2018. After that, they will no longer be accepted. Old forms of payment will be discontinued beginning 8/20/2018.
Service Area Map
How is this service paid for?
Funding for the Dial-A-Ride program is received from state and federal grants, local governments, user fares, United Ways Grants, charitable foundations, and from the VAC fundraisers. As a 501(C)(3) charitable organization, VAC also uses donations from our generous community to keep these services going. Please consider donating to VAC.
