About MedVAC/TransVAC in DeKalb County
Beginning July 1, 2021, VAC will resume the collection of fares on all transit vehicles.
Please note, passengers whose trip begins and ends within the City of DeKalb, Sycamore, & Cortland area, beginning January 1, 2021, please call Transdev at 815-420-5500. See the map below to determine your transportation provider.
Services Provided
- TransVAC-Local in county trips
- MedVAC-Out of county medical trips
VAC rural services operates Monday thru Friday 6:00 am-7:00 pm and Saturday 8:00 am-4:00 pm.
Registration
All riders must be registered for VAC dial-a-ride services.
For registration questions or booking a ride, please call 815.758.3932.
In the Sandwich area, please call 815.787.6219
Illinois Relay Service
TTY: 1 (800) 526-0844 or 711
Voice: 1 (800) 526-0857 or 711
Medicaid Pre-Authorization Information
How Do I use Dial-A-Ride Services?
A complete list of how-to use Dial-A-Ride can be found below.
2019 Dial-A-Ride Rider’s Guide Policies (DeKalb County)
Dial-A-Ride Fare Structure
| Paratransit | Fare |
| Adult | $1.00 |
| Senior | $1.00 or Donation |
| Disabled | $1.00 |
| NIU Student | $1.00 |
| K-12 Student | $1.00 |
| Children (Aged 5 years and younger) | Free |
*Senior is age 60+ and will be asked to consider a suggested donation instead of a fare.
| MedVAC | Fare |
| All riders | Varies* |
*Please consult VAC Dispatch.
Please note:
- Cash fare must be the exact amount. Drivers do not handle cash and will not make change or issue vouchers.
- All old forms of payment will be honored until 9/30/2018. After that, they will no longer be accepted. Old forms of payment will be discontinued beginning 8/20/2018.
Service Area Map
How is this service paid for?
Funding for the Dial-A-Ride program is received from state and federal grants, local governments, user fares, United Ways Grants, charitable foundations, and from the VAC fundraisers. As a 501(C)(3) charitable organization, VAC also uses donations from our generous community to keep these services going. Please consider donating to VAC.
