About MedVAC/TransVAC in DeKalb County
Please note, passengers whose trip begins and ends within the City of DeKalb, Sycamore, & Cortland area, beginning January 1, 2021, please call Transdev at 815-420-5500. See the map below to determine your transportation provider.
Services Provided
- TransVAC-Local in-county trips
- MedVAC-Out-of-county medical trips
VAC rural services operate Monday thru Friday, 6:00 am-10:00 pm, and Saturday, 8:00 am-4:00 pm.
Registration
All riders must be registered for VAC dial-a-ride services.
DeKalb Transportation Child(ren) Registration Form (pdf)
For registration questions or to book a ride, please call 815.758.3932.
In the Sandwich area, please call 815.787.6219
Illinois Relay Service
TTY: 1 (800) 526-0844 or 711
Voice: 1 (800) 526-0857 or 711
Medicaid Pre-Authorization Information
How Do I Use Dial-A-Ride Services?
A complete list of how-to use Dial-A-Ride can be found below.
2023 Dial-A-Ride Rider’s Guide Policies (DeKalb County)
Dial-A-Ride Fare Structure
| Paratransit | Fare |
| 15 – 59 years old | $1.00 |
| 60+ | Free or Donation |
| Disabled | $1.00 |
| Kishwaukee College Student | $1.00 |
| 6-14 years old (with an adult 18+) | $1.00 |
| Children (Aged 5 years and younger) | Free |
*Senior is age 60+ and will be asked to consider a suggested donation instead of a fare.
| MedVAC | Fare |
| All riders | Varies* |
*Please consult VAC Dispatch.
Please note:
- Cash fare must be the exact amount. Drivers do not handle cash and will not make changes or issue vouchers.
- All old forms of payment will be honored until 9/30/2018. After that, they will no longer be accepted. Old forms of payment will be discontinued beginning 8/20/2018.
Service Area Map
How is this service paid for?
Funding for the Dial-A-Ride program is received from state and federal grants, local governments, user fares, United Ways Grants, charitable foundations, and from the VAC fundraisers. As a 501(C)(3) charitable organization, VAC also uses donations from our generous community to keep these services going. Please consider donating to VAC.
