Please note, passengers whose trip begins and ends within the City of DeKalb, Sycamore, & Cortland area, beginning January 1, 2021, please call Transdev at 815-420-5500. See the map below to determine your transportation provider.
- TransVAC-Local in-county trips
- MedVAC-Out-of-county medical trips
VAC rural services operate Monday thru Friday, 6:00 am-10:00 pm, and Saturday, 8:00 am-4:00 pm.
All riders must be registered for VAC dial-a-ride services.
For registration questions or to book a ride, please call 815.758.3932.
In the Sandwich area, please call 815.787.6219
Illinois Relay Service
TTY: 1 (800) 526-0844 or 711
Voice: 1 (800) 526-0857 or 711
How Do I Use Dial-A-Ride Services?
A complete list of how-to use Dial-A-Ride can be found below.
2023 Dial-A-Ride Rider’s Guide Policies (DeKalb County)
Dial-A-Ride Fare Structure
|15 – 59 years old||$1.00|
|60+||Free or Donation|
|Kishwaukee College Student||$1.00|
|6-14 years old (with an adult 18+)||$1.00|
(Aged 5 years and younger)
*Senior is age 60+ and will be asked to consider a suggested donation instead of a fare.
*Please consult VAC Dispatch.
- Cash fare must be the exact amount. Drivers do not handle cash and will not make changes or issue vouchers.
- All old forms of payment will be honored until 9/30/2018. After that, they will no longer be accepted. Old forms of payment will be discontinued beginning 8/20/2018.
Service Area Map
How is this service paid for?
Funding for the Dial-A-Ride program is received from state and federal grants, local governments, user fares, United Ways Grants, charitable foundations, and from the VAC fundraisers. As a 501(C)(3) charitable organization, VAC also uses donations from our generous community to keep these services going. Please consider donating to VAC.