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About MedVAC/TransVAC in DeKalb County

Due to Covid-19 VAC has temporarily suspended the collection of fares on all transit vehicles till further notice.

Please note, passengers whose trip begins and ends within the City of DeKalb, Sycamore, & Cortland area, beginning January 1, 2021, please call Transdev at 815-420-5500. See the map below to determine your transportation provider.

Services Provided

  • TransVAC-Local in county trips
  • MedVAC-Out of county medical trips

VAC rural services operates Monday thru Friday 6:00 am-7:00 pm and Saturday 8:00 am-4:00 pm.


All riders must be registered for VAC dial-a-ride services.

For registration questions or booking a ride, please call 815.758.3932.
In the Sandwich area, please call 815.787.6219

Illinois Relay Service
TTY: 1 (800) 526-0844 or 711
Voice: 1 (800) 526-0857 or 711

How Do I use Dial-A-Ride Services?

A complete list of how-to use Dial-A-Ride can be found below.

2019 Dial-A-Ride Rider’s Guide Policies (DeKalb County)

Dial-A-Ride Fare Structure

Senior$1.00 or Donation
NIU Student$1.00
K-12 Student$1.00
(Aged 5 years and younger)

*Senior is age 60+ and will be asked to consider a suggested donation instead of a fare.

All ridersVaries*

*Please consult VAC Dispatch.

Please note:

  • Cash fare must be the exact amount. Drivers do not handle cash and will not make change or issue vouchers.
  • All old forms of payment will be honored until 9/30/2018. After that, they will no longer be accepted. Old forms of payment will be discontinued beginning 8/20/2018.

Service Area Map

Paratransit service area map.

How is this service paid for?

Funding for the Dial-A-Ride program is received from state and federal grants, local governments, user fares, United Ways Grants, charitable foundations, and from the VAC fundraisers. As a 501(C)(3) charitable organization, VAC also uses donations from our generous community to keep these services going. Please consider donating to VAC.